At Max Power and Gas Ltd, we aim to provide a high standard of service at all times. If you are unhappy with any aspect of our service, we encourage you to contact us so we can resolve the matter as quickly and fairly as possible.
To make a complaint, please contact us using the details below:
📞 Telephone: 07588 498044
📧 Email: complain@maxpowerandgasltd.co.uk
Your complaint will be referred to a dedicated Account Manager.
You will receive a written acknowledgement (by email or letter) outlining our complaints process.
Our Account Manager will contact you within 3 working days of receiving your complaint.
We aim to fully resolve all complaints within 7 working days.
Full details of your complaint will be recorded and retained for future reference.
As part of the resolution, we will explain what went wrong, take corrective action where necessary, and offer an apology where appropriate.
If your complaint cannot be resolved within the 7 working-day timeframe, or if you are dissatisfied with the progress, your complaint will be escalated to a Senior Manager. The Senior Manager will review the matter in full and contact you directly to discuss the complaint and work towards a resolution.
